AI staff for auto repair shops
Axis is AI staff for your auto repair shop — not an answering service and not a person. It replies to every text and web enquiry in seconds, nights and weekends and mid-job, asks your trade's questions — the check engine light, the grinding brakes, whether the car can make it in — books the appointment, and files a ticket with the name, number and what the car is doing. It never sleeps and it never quits.
Hire Axis for your auto shop — $149/mo
No contract, and a 30-day guarantee. Add phone answering for $79/mo.
What it catches
Emergencies are matched against the caller's own words by fixed rules — never left to an AI's judgement — and the safety script is spoken word for word, every time. These are the seven an auto shop gets, and the crash script sends 911 first: a shop cannot outrun an ambulance.
“Someone just rear-ended me” is enough. The caller is told: if anyone is hurt or you are still in traffic, call 911 first and get everyone somewhere safe — and your team is alerted straight away.
Immediacy is what triggers it. “I was in a wreck yesterday, need a bodywork quote” stays an estimate, not a page.
“Broken down in the left lane on the freeway” — the caller is told to get everyone well clear of traffic, and to call 911 if they cannot reach somewhere safe, and your team is alerted straight away.
The freeway, the median, an intersection. A car that will not start in the driveway stays a routine call.
“The brake pedal went to the floor” — the caller is told not to drive the vehicle, to get somewhere safe first and call 911 if they cannot, and your team is alerted straight away.
Failed is the emergency; worn is a job. “Brakes are squeaking” books an appointment, it does not page.
A sparking battery, a hot or buzzing fuse box: the caller is told not to touch it, and to call 911 if anyone has been hurt — and your team is alerted straight away.
Tuned for auto: sparking pages, but a bare burning smell does not — that is hot brakes, not a page at 6am.
“Gas is pouring onto the driveway from underneath” is enough. The caller is told — in the pack's own building-safety words — to leave, call 911 or the gas utility from outside, and not to switch anything on or off. Your team is alerted straight away.
Always urgent. Nothing in the rest of the sentence can talk it down.
Smoke pouring from under the hood, an engine or a whole car smoking, flames at the exhaust: the caller is told to leave and call 911 — the shared building-safety script, spoken word for word — and your team is alerted straight away.
A car, truck, hood or engine smoking is in the trigger by name.
“The CO detector is going off” — said the way people actually say it — gets everyone sent outside into fresh air and told to call 911, and your team is alerted straight away.
Always urgent, same as gas.
And on the ordinary calls, the intake sounds like your trade. These are the questions Axis starts an auto shop with, word for word:
Sounds like your trade
They describe what the car is doing. Axis routes each of these to the right intake by rule — the words themselves decide, before any AI gets a vote. Every sentence below is from the test set the routing has to pass.
“my check engine light came on and AutoZone said P0420”
“it is grinding when I brake, metal on metal I think”
“it cranks but it will not start, sounds like it is trying”
“push my oil change out, I am only at four thousand miles since the last one”
The three symptoms open a service call — what the car is doing, and how urgent. The price question opens an enquiry, not a work order. Different shapes, handled differently, every time.
Want proof before you spend a dollar? The live demo on our home page is answering as Summit Heating & Air — a made-up HVAC company — right now. Axis learns your trade the same way. watch the discipline — intake, one question at a time, a filed ticket. Your trade’s own catches switch on when you sign up; the demo answers as an HVAC company.
A human receptionist costs a wage, benefits, and still goes home at five. Axis costs less than one missed brake job and never clocks off.
or $399 for three months — save about 11%
Cancel any time from your dashboard. No contract, no notice period.
Hire Axis, and if it hasn't earned its keep in the first 30 days, tell us and we refund that month in full. No forms, no arguing — call or email and it's done. We think one saved job pays for a year of this, and we're happy to be held to it.