AI staff for HVAC companies
Axis is AI staff for your HVAC company — not an answering service and not a person. It replies to every text and web enquiry in seconds, nights and weekends and mid-changeout, asks your trade's questions, books the estimate, and files a ticket with the name, number and what quit. It never sleeps and it never quits.
Hire Axis for your HVAC company — $149/mo
No contract, and a 30-day guarantee. Add phone answering for $79/mo.
What it catches
Emergencies are matched against the caller's own words by fixed rules — never left to an AI's judgement — and the safety script is spoken word for word, every time. These are the four an HVAC company gets.
“Smells like gas in the utility room” is enough. The caller is told to leave the building, call 911 or the gas utility from outside, and not to switch anything on or off — and your team is alerted straight away.
Always urgent. Nothing in the rest of the sentence can talk it down.
“The CO detector is sounding” — said the way people actually say it — gets everyone sent outside into fresh air and told to call 911, and your team is alerted straight away.
Always urgent, same as gas.
A furnace smoking, smoke pouring from a closet, flames behind the furnace door: the caller is told to leave the building and call 911, and your team is alerted straight away.
A bare “burning smell when the heat first comes on” stays a routine call — that is dust burn-off, not a page at 6am.
A sparking or arcing outdoor unit, a hot or buzzing panel: the caller is told not to touch it and to switch the main breaker off if they can reach it safely, and your team is alerted straight away.
Tuned for HVAC: sparking equipment pages, hot brakes and burn-off smells do not.
And on the ordinary calls, the intake sounds like your trade. These are the questions Axis starts an HVAC company with, word for word:
Sounds like your trade
They describe the symptom at the vent. Axis routes each of these to the right intake by rule — the words themselves decide, before any AI gets a vote. Every sentence below is from the test set the routing has to pass.
“AC is blowing but the air is warm”
“furnace runs for two minutes then shuts off, over and over”
“no heat at all, thermostat says 62 and it is not climbing”
“how much is a tune up on a furnace”
The three symptoms open a service call — what, where, how urgent. The price question opens an enquiry, not a work order. Different shapes, handled differently, every time.
Want proof before you spend a dollar? The live demo on our home page is answering as Summit Heating & Air — a made-up HVAC company — right now. Type like your customer and watch it work your trade.
A human receptionist costs a wage, benefits, and still goes home at five. Axis costs less than one missed changeout and never clocks off.
or $399 for three months — save about 11%
Cancel any time from your dashboard. No contract, no notice period.
Hire Axis, and if it hasn't earned its keep in the first 30 days, tell us and we refund that month in full. No forms, no arguing — call or email and it's done. We think one saved job pays for a year of this, and we're happy to be held to it.