AI staff for plumbing companies
Axis is AI staff for your plumbing company — not an answering service and not a person. It replies to every text and web enquiry in seconds, nights and weekends and elbow-deep in a crawlspace, asks your trade's questions, books the estimate, and files a ticket with the name, number and what failed. It never sleeps and it never quits.
Hire Axis for your plumbing company — $149/mo
No contract, and a 30-day guarantee. Add phone answering for $79/mo.
What it catches
Emergencies are matched against the caller's own words by fixed rules — never left to an AI's judgement — and the safety script is spoken word for word, every time. These are the six a plumbing company gets.
“A pipe burst in the crawlspace, water is everywhere” is enough. The caller is told to turn the water off at the main shut-off valve if they can reach it safely — and your team is alerted straight away while someone is sent.
“Do you fix toilets that keep overflowing” stays a routine call — the live report is what fires this, not the word alone.
“Backing up into the downstairs shower”, a sewer smell, raw waste at a floor drain: the caller is told to keep everyone away from the affected area — it is a health risk — and your team is alerted straight away.
Matched on the caller's own words, the way people actually report it.
A tree through the roof, a ceiling that has come down, daylight where there should not be any: the caller is told to keep everyone clear of the damaged area, and your team is alerted straight away.
An emergency before any water shows — the water is coming, and someone may be under the damage.
“I smell gas near the water heater” is enough. The caller is told to leave the building, call 911 or the gas utility from outside, and not to switch anything on or off — and your team is alerted straight away.
Always urgent. Nothing in the rest of the sentence can talk it down.
A water heater smoking, smoke pouring in, flames: the caller is told to leave the building and call 911, and your team is alerted straight away.
“We had a fire last year and want the bathroom redone” stays a routine call — past damage is a quote, not a page at 6am.
“The CO detector is going off” — said the way people actually say it — gets everyone sent outside into fresh air and told to call 911, and your team is alerted straight away.
Always urgent, same as gas.
And on the ordinary calls, the intake sounds like your trade. These are the questions Axis starts a plumbing company with, word for word:
Sounds like your trade
They name the fixture and describe what it is doing. Axis routes each of these to the right intake by rule — the words themselves decide, before any AI gets a vote. Every sentence below is from the test set the routing has to pass.
“hot water only lasts about five minutes now”
“toilet runs all night, I already changed the flapper twice”
“shower takes forever to drain, water up around my ankles”
“how much do you charge to snake a main line”
The three symptoms open a service call — what, where, how urgent. The price question opens an enquiry, not a work order. Different shapes, handled differently, every time.
Want proof before you spend a dollar? The live demo on our home page is answering as Summit Heating & Air — a made-up HVAC company — right now, and Axis learns your trade the same way. watch the discipline — intake, one question at a time, a filed ticket. Your trade’s own catches switch on when you sign up; the demo answers as an HVAC company.
A human receptionist costs a wage, benefits, and still goes home at five. Axis costs less than one missed water heater and never clocks off.
or $399 for three months — save about 11%
Cancel any time from your dashboard. No contract, no notice period.
Hire Axis, and if it hasn't earned its keep in the first 30 days, tell us and we refund that month in full. No forms, no arguing — call or email and it's done. We think one saved job pays for a year of this, and we're happy to be held to it.